Modern wooden desk with a sleek closed laptop, a notebook with a pen, a small glass vase with purple flowers, and a white table lamp with a rounded shade and a cylindrical base, set against a neutral-colored wall with curtains on the side.

Terms and Conditions

Studio Use & Class Participation

  • Reformer Pilates classes are limited to a maximum of 10 participants.

  • All clients must adhere to FORA Pilates’ booking and cancellation policies to ensure fair access to classes for all members.

  • A minimum of two participants is required for a class to proceed.

Booking & Cancellation Policy

The following cancellation policies apply to all memberships and class packages:

Group Classes

  • Must be cancelled at least 12 hours prior to the scheduled start time to avoid forfeiture of the class and/or late cancellation fees.

Private Sessions

  • Must be cancelled at least 24 hours prior to the scheduled start time.

Due to small class sizes, late cancellations and no-shows often cannot be filled, resulting in missed opportunities for other clients.

If you are unable to attend, please cancel your class as soon as possible via the Glofox App.

Late Cancellations & No-Shows

Group Lessons:

  • Late cancellations (within 12 hours) will result in:

    • Loss of class credit, and

    • A $15 late cancellation fee

  • No-shows will result in:

    • Loss of class credit, and

    • A $15 no-show fee

Private Sessions:

  • Cancellations made more than 24 hours prior to the scheduled start time will incur no penalty.

  • Cancellations made within 24 hours of the scheduled start time will result in the forfeit of the private session or a charge equal to 100% of the session fee.

  • In the event of a medical emergency, cancellation fees may be waived or refunded at the discretion of FORA Pilates, provided a valid medical certificate from a registered medical practitioner is submitted to forapilates@gmail.com within a reasonable timeframe.

This applies to ALL members, including:

  • Foundation Members

  • Unlimited Memberships

  • Introductory Offers

  • Single Classes and Class Packages

Fees will be automatically charged to the card on file or added to the next billing cycle. Failed payments will be reattempted every 24 hours.

FORA Pilates reserves the right to place accounts on hold until all outstanding fees are paid.

Cancellations via SMS, email, or social media will not be accepted.

Medical & Emergency Exceptions

  • In the case of emergencies, please email forapilates@gmail.com

  • If you are unwell, a medical certificate must be emailed to reinstate your class credit.

Foundation and Unlimited Weekly Membership:

  • Members may attend a maximum of one (1) class per day.

  • Members may hold unlimited future bookings, up to 4 weeks in advance.

  • Classes are subject to availability and waitlists may apply.

  • It is the client’s responsibility to book classes and monitor waitlists.

  • Memberships are strictly non-transferable.

  • Sessions cannot be shared, gifted, resold, or transferred to another person.

  • Each member must attend under their own account.

  • Any breach may result in membership suspension or cancellation without refund.

Single class and Class Packages:

  • Clients may attend a maximum of one (1) class per day.

  • Clients may hold multiple future bookings, up to 4 weeks in advance, subject to availability.

  • All classes are subject to availability and waitlists may apply.

  • It is the client’s responsibility to book classes and monitor waitlists.

  • Class credits and packages are strictly non-transferable.

  • Sessions cannot be shared, gifted, resold, or transferred to another person.

  • Each client must book and attend classes under their own individual account.

  • Any breach of these terms may result in forfeiture of class credits and/or suspension of booking privileges, without refund.

  • Unused class credits remaining after the expiry date will be forfeited.

  • Each class pack is valid for a specified period commencing from the date of the first class booked.

Late Arrival Policy

FORA Pilates enforces a strict 5-minute late arrival policy for all clients, including membership holders, class package holders, and single-class bookings.

  • Clients who arrive more than 5 minutes after the scheduled start time may be refused entry at the instructor’s discretion.

  • If entry is refused due to late arrival:

o   The class credit will be forfeited for both membership holders and class package clients.

o   Late cancellation and/or no-show fees will apply in accordance with studio policy.

  • This policy ensures:

o   Safe and effective warm-ups

o   Minimal disruption to instructors and other clients

First-time clients may not be admitted once the class has commenced, as equipment orientation is required prior to class start.

Age Restrictions

  • Minimum age for group classes: 16 years

  • Children under 16 are not permitted in the studio for liability and class quality reasons – this clause does not apply to Mums and Bubs Classes.

Children aged 16 to 18 years may participate in group classes at FORA Pilates only with written parental or legal guardian consent.

  •   A completed and signed Parental Consent & Liability Waiver must be submitted prior to attending any class.

  • The parent or legal guardian acknowledges and accepts all risks associated with participation in Pilates classes on behalf of the minor.

  • FORA Pilates reserves the right to refuse participation if parental consent has not been provided or if the instructor deems the class unsuitable for the minor.

  • Minors must book and attend classes under their own individual account and are subject to all studio policies, including cancellation, late arrival, and no-show fees.

Waitlist Policy

  • Waitlists operate automatically via the Glofox App

  • Clients may be added to a class up to 1 hour prior to start time

  • Being added from a waitlist is treated the same as a confirmed booking

  • Late cancellations or no-shows from a waitlist will incur normal penalties

It is the client’s responsibility to:

  • Enable notifications

  • Monitor bookings and waitlists

  • Remove themselves from waitlists if unable to attend

Pregnancy, Injury & Medical Clearance

  • Existing clients may attend up to 16 weeks pregnant

  • Medical clearance is required for:

    • Pregnancy

    • Post-natal

    • Post-surgery

    • Injuries or medical conditions

Instructors reserve the right to refuse participation if client safety is a concern. If refused, the class credit will be returned.

Suspension of Foundation and Unlimited Membership

  • Memberships may be suspended up to 4 weeks per year

  • Injury suspensions may be extended with medical certification

  • Suspension requests require 14 days written notice

Cancellations & Termination of Foundation and Unlimited Membership

  • Memberships continue indefinitely unless terminated in writing

  • FORA Pilates requires 14 days written notice for cancellation

  • Immediate termination permitted for permanent illness or injury with medical confirmation

  • Failed payments (3 or more) may result in account cancellation and debt recovery

Pricing & Payments

  • All classes, memberships, and packages are non-refundable, non-transferable, and non-extendable unless medically justified

  • Refunds incur a $10 processing fee

  • Prices and terms may change at any time

Privacy Policy

FORA Pilates Pty Ltd complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

We collect personal information including (but not limited to):

  • Name, contact details, DOB

  • Emergency contacts

  • Payment details

  • Booking and attendance history

Your information is securely stored and used solely to deliver our services and communications.

Classes may be recorded for quality control and promotional purposes. If you do not consent, please notify management in writing.

 

Disclaimer & Liability Release

Participation in Pilates involves inherent risk. By booking and attending classes at FORA Pilates, you acknowledge and accept full responsibility for your health, safety, and wellbeing.

FORA Pilates, its instructors, owners, and staff are not liable for:

  • Injury

  • Loss or damage to property

  • Personal belongings

You agree not to pursue legal action against FORA Pilates for any injury or loss sustained while participating.

Agreement

By booking a class at FORA Pilates, you automatically agree to all terms, conditions, policies, and waivers outlined above.