Privacy Policy

1. Introduction

FORA Pilates (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it secure in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By becoming a member of or visiting FORA Pilates, you agree to the practices described in this policy.

2. Information We Collect

We collect the following personal information from our members and prospective members:

•       Full name

•       Email address

•       Phone number

•       Payment information (processed securely through our payment provider)

•       Date of birth (where provided)

•       Health information relevant to your participation in Pilates classes (where voluntarily disclosed)

We collect this information directly from you when you register, book a class, purchase a membership, or contact us.

3. How We Use Your Information

We use your personal information solely for the following purposes:

•       Managing your membership and class bookings

•       Processing payments

•       Communicating with you about your bookings, schedule changes, and studio updates

•       Sending you marketing communications where you have consented to receive them

•       Ensuring your safety and the safety of others in our studio

•       Meeting our legal and regulatory obligations

4. How We Store and Protect Your Information

Your personal information is held securely by FORA Pilates. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your data is stored within our studio management system, which is protected by industry-standard security measures.

We retain your personal information for as long as you are a member and for a reasonable period thereafter, or as required by law.

5. Sharing Your Information

FORA Pilates does not sell, rent, or share your personal information with third parties for their own marketing or commercial purposes.

Your information may only be disclosed in the following limited circumstances:

•       Where required or authorised by Australian law

•       To our payment processing providers, solely for the purpose of completing your transaction

•       In the event of a genuine emergency where disclosure is necessary to protect your health or safety

6. Marketing Communications

We may send you updates, promotions, and news about FORA Pilates only where you have provided your consent. You may opt out of marketing communications at any time by contacting us directly or using the unsubscribe option in any email we send you.

7. Accessing or Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct it if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

8. Complaints

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Act, please contact us in the first instance. We will endeavour to resolve your concern promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

FORA Pilates

Shop 8, 158 Moray Street, New Farm, Queensland, Australia

Email: forapilates@gmail.com

This policy is reviewed periodically and may be updated from time to time.